About Guardian AI
What is Guardian AI?
Guardian AI is an AI-driven health management platform centered on health risk prediction. Through health data, questionnaire models, and risk algorithms, it helps users understand their health status and potential risks. It also assists businesses such as insurance companies, smart buildings, health brands, and healthcare providers in transforming health data into applicable service designs and decision-making bases.
Who does Guardian AI serve?
Guardian AI serves both individual users and corporate clients. Corporate application scenarios include the insurance industry (underwriting assistance, wellness policy design), smart buildings (resident health assessment and early warning), health brands (product recommendations and member management), and healthcare organizations (health tracking and care recommendations). Individual users can quickly grasp their health status and subsequent management directions through health assessments.
Health Assessment Process
How long does the health assessment take?
By completing a 3-minute online health assessment, you can gain an initial understanding of the health issues that require attention and receive personalized health recommendations and product suggestions.
Is the health assessment report equivalent to a medical diagnosis?
No. The health advisory content provided by Guardian AI is generated through a big data analysis engine based on your questionnaire responses, providing health risk predictions. It is intended solely for health management and risk reference and does not constitute any medical diagnostic behavior. If you require disease diagnosis, please seek professional assistance from a medical institution.
Account and Data Privacy
How will my personal health data be used?
The personal data you provide will only be used for the provision and analysis of health-related services. Guardian AI collects, processes, and utilizes your data in accordance with relevant provisions of the Personal Data Protection Act. Your personal data will not be disclosed to third parties unless your consent is obtained or required by law. For detailed information, please refer to the Privacy Protection and Information Security Policy.
Purchases and Returns
Can I return products after purchase?
According to the Consumer Protection Act, you are entitled to a 7-day appreciation period starting from the day after the product arrives. Returned products must be in new, unopened, unused, and complete packaging. However, opened food products (such as chicken essence, health soup, health supplements, etc.), customized products, and special offer products are not eligible for returns or exchanges.
Can completed health assessment reports or AI health analyses be refunded?
Health assessments, AI health analyses, and related health management recommendations are completed digital services. Once a report is generated or analysis delivered, refund requests will not be accepted. Please confirm the service content before purchasing.
What should I do if I receive a defective product or an incorrect delivery?
Please contact customer service at rwt@guardian-ai.com.tw within 48 hours of receiving the product, providing your order number and product photos. Customer service will assist you with an exchange or refund. For detailed regulations, please refer to the Return and Exchange Policy.
Contact Us
How can I contact Guardian AI if I have other questions?
Please feel free to email customer service at rwt@guardian-ai.com.tw, or contact us through the Partnership Inquiry page. We will assist you with your questions as soon as possible.
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