Thank you for using the health services, health assessment plans, and related products provided by the Guardian AI Health Management Platform (hereinafter referred to as "this platform").
To protect your rights, please read the following return and exchange policy carefully before making a purchase.
I. Return Application Period
According to the Consumer Protection Act, consumers who purchase products through this platform are entitled to a 7-day appreciation period (including holidays) starting from the day after the product arrives.
However, the appreciation period is not a trial period. Returned products must be in brand new, unopened, unused, complete packaging, and resalable condition. Otherwise, this platform reserves the right to refuse the return application.
If you need to apply for a return, please email us at the following address within 7 days of receiving the product:
Please provide the following information:
- Order number
- Purchaser's name
- Contact number
- Reason for return
- Product photos (if defective)
Our customer service staff will assist you with the subsequent return process.
II. Product Defects and Delivery Errors
If you encounter any of the following situations after receiving the product:
- Incorrect product content
- Missing product quantity
- Damaged product packaging
- Product damaged during transportation
- Product itself has obvious defects
Please contact customer service within 48 hours of receiving the product.
Upon confirmation, this platform will assist in processing exchanges or refunds.
III. Products Not Eligible for Return
Based on food safety, hygiene considerations, and relevant regulations, the following products are not eligible for return or exchange:
Unsealed Food Products
Including but not limited to:
- Chicken essence
- Jianli Tang (Traditional Chinese health soup)
- Health supplements
- Functional foods
- Frozen foods
- Other food products
Customized Products
Products or services made according to individual needs.
Completed Digital Services
Including but not limited to:
- Health risk assessment reports
- AI health analysis services
- Personalized health recommendations
- Online health consultation services
- Digital content download services
Sale Items
Sale items are not eligible for return or exchange, unless the product itself has defects.
IV. Refund Instructions
After this platform confirms that the return conditions are met, a refund will be processed upon receipt of the returned product and completion of inspection.
Refunds will be issued back to the original payment method:
- Credit card payment: Refund will be credited back to the original credit card account.
- Bank transfer payment: Refund will be transferred to the designated bank account.
The refund processing time is approximately 7–14 working days. The actual crediting time depends on the processing procedures of each financial institution.
V. Special Notes on Health Services
The health assessments, AI health analysis, and related health management recommendations provided by this platform are for health management and risk reference only, and are not intended as a basis for medical diagnosis, treatment, or prescription.
If the user has completed health report generation, risk analysis, or delivery of related digital service content, refund applications will not be accepted.
VI. Contact Us
If you have any questions regarding the return and exchange policy, please feel free to contact us:
Guardian AI Health Management Platform
Customer Service Email: rwt@guardian-ai.com.tw
We will assist you with any related issues as soon as possible.