Refund policy
Return and Exchange Policy
Thank you for using the health services, health assessment programs, and related products offered through the Guardian AI Health Management Platform (the “Platform”).
To protect your rights and interests, please review this Return and Exchange Policy carefully before making a purchase.
1. Return Request Period
In accordance with Taiwan’s Consumer Protection Act, consumers who purchase products through the Platform are entitled to a seven-day cooling-off period, beginning on the day after the product is delivered, including weekends and public holidays.
The cooling-off period is not a trial period. Returned products must remain:
- Unopened
- Unused
- In their original and complete packaging
- In a condition suitable for resale
The Platform reserves the right to reject a return request if the product does not meet these conditions.
To request a return, please contact us within seven days of receiving the product at:
Please include the following information:
- Order number
- Purchaser’s name
- Contact telephone number
- Reason for return
- Photographs of the product, if it is defective or damaged
Our customer service team will assist you with the return process.
2. Defective Products and Delivery Errors
Please contact customer service within 48 hours of delivery if you discover any of the following:
- Incorrect product received
- Missing items or incorrect quantity
- Damaged product packaging
- Product damaged during delivery
- Visible product defects
Once the issue has been verified, the Platform will assist you with an exchange or refund, as appropriate.
3. Products and Services Not Eligible for Return or Exchange
For food safety, hygiene, and regulatory reasons, the following products and services are not eligible for return or exchange.
3.1 Opened Food Products
Opened food products cannot be returned or exchanged, including but not limited to:
- Essence of chicken
- Nutritional or restorative soups
- Dietary supplements
- Functional foods
- Frozen foods
- Other food products
3.2 Customized Products or Services
Products or services that are customized or prepared according to an individual customer’s requirements are not eligible for return or exchange.
3.3 Completed Digital Services
Digital services that have already been provided or completed are not eligible for return or refund, including but not limited to:
- Health risk assessment reports
- AI-powered health analysis services
- Personalized health recommendations
- Online health consultation services
- Downloadable digital content
3.4 Discounted or Promotional Products
Discounted, clearance, or promotional products are not eligible for return or exchange unless the product itself is defective.