Mastering Data Applications: Expanding Livelihood Service Industries

The public service industry, which is closely related to our daily lives and covers fields such as clothing, food, housing, transportation, medical care, education, and retail, is undergoing a profound digital transformation globally with the rapid development of data-driven technology.

The widespread application of technologies such as Artificial Intelligence (AI), Internet of Things (IoT), blockchain, and cloud computing is redefining service models and business logic, and creating new market opportunities and economic value. According to a report by the international research firm Gartner, the global smart public service market will reach US$420 billion in 2024, with a compound annual growth rate (CAGR) exceeding 12%. This trend not only brings new opportunities for international enterprises but also provides impetus for the accelerated digital transformation of Taiwan's public service industry.

(Section Title) Data Application is King, Driving Up Output Value

A closer look at the data application and technological trends in the global public service industry reveals the following four key points:

1. Data-driven personalization and precision of services

2. Smart retail and seamless payments

Smart retail is one of the core trends in global public services, embodying the deep integration of AI, IoT, and mobile payments. Amazon Go, Amazon's unmanned store, and JD.com's unmanned supermarket in China are leading this trend, providing seamless payment experiences and real-time inventory management. According to data analytics firm Statista, the global smart retail market reached US$120 billion in 2023 and is expected to grow to US$300 billion by 2028.

3. Smart medical and healthcare services